Dashboard
Real-time overview of EMI collection calls
Total Calls
—
All time
Commitments
—
Payment promised
Avg Duration
—
Seconds per call
Success Rate
—
Calls with commitment
Recent Calls
| Date | Customer | Bank | EMI | Duration | Outcome | Actions |
|---|---|---|---|---|---|---|
| Loading... | ||||||
Make Outbound Call
Enter customer details to initiate an EMI collection call
Customer Details
The bank or financial institution name
Bot will address customer as this
Must start with + and country code
Overdue EMI amount in rupees
Bounce charges amount in rupees
This exact phrase will be spoken aloud to the customer
Total Amount = EMI Amount + Bounce Charges
The original EMI due date — bot will tell customer this date is already past
Payment must be collected before this date — bot will urgently push customer
Loan or account reference number (spoken if provided)
Product type — bot will mention this when referencing the account
🎤 Voice Synthesis (Sarvam bulbul:v3)
📄 System Prompt Selection
The selected script will be used for this call. Manage prompts in Agent Settings.
Recent Outbound Calls
| Date | Customer | Bank | EMI | Outcome |
|---|---|---|---|---|
| Loading... | ||||
Payment Calendar
View payment commitments by date
Month Year
Selected Day
Agent Settings
Configure AI personality and collection script
System Prompts
Create multiple prompt templates. Each prompt can be selected when making a call. Use {{bank_name}}, {{customer_name}}, {{product_name}}, {{emi_amount_words}}, {{bounce_amount_words}}, {{total_amount_words}}, {{closing_date}}, {{emi_date}}, {{loan_number}} as dynamic placeholders.
Loading prompts...
Listening Sensitivity
Seconds the AI waits after silence before responding. Default: 0.6
Models & Voice
Select the LLM brain. Voice settings are configured per-call on the Make Call screen.
Language Model (LLM)
🎤 Global Voice Defaults (Sarvam Bulbul)
These are the fallback defaults. You can override voice settings per-call on the Make Call screen.
🎙 TTS Model & Voice Tuning (Sarvam Bulbul)
Choose the TTS model version and fine-tune pitch, speed, and loudness for the generated voice.
🎙 STT Settings (Sarvam Saaras)
Configure the speech recognition model and transcription mode. transcribe returns text in the spoken language. translate forces English output regardless of spoken language.
CRM Contacts
Every customer called — name, phone, bank, call history
All Contacts
| Name | Phone | Bank | EMI | Calls | Last Seen | Status |
|---|---|---|---|---|---|---|
| Loading contacts... | ||||||
API Credentials
Credentials here override .env values at runtime.
LiveKit
AI Providers
Integrations
Call Logs
Full history of all outbound collection calls
📅 From
To
| Date & Time | Customer | Phone | Bank | EMI (Rs.) | EMI in Words | Duration | Outcome | Actions |
|---|---|---|---|---|---|---|---|---|
| Click Refresh to load call logs | ||||||||
Follow-ups (PTP)
Customers who promised to pay or requested a callback
📅 Date
| Customer Name | Phone | Bank | EMI | PTP Date | Previous Outcome | |
|---|---|---|---|---|---|---|
| Select a date and click Refresh to load follow-ups | ||||||
Bulk Campaigns
Upload CSV & Auto-Dial multiple numbers
All Campaigns
| Date | Name | Voice | Script | Contacts | Status | Actions |
|---|---|---|---|---|---|---|
| Loading campaigns... | ||||||
User Management
Create and manage access for collection agents
System Users
| Username | Created On | Allowed Screens | Actions |
|---|---|---|---|
| Loading users... | |||
VPS Server
Hostinger KVM 8 — srv1457706.hstgr.cloud
Status
Running
KVM 8 Virtual Server
IP Address
82.112.237.119
IPv4 Public
Hostname
srv1457706.hstgr.cloud
Primary domain
Expiry Date
2026-04-04
Calculating...
💾 Plan Details
| Plan | KVM 8 |
| Provider | Hostinger |
| Location | 🇮🇳 India |
| OS | 🍓 Ubuntu 22.04 LTS |
| vCPU | 8 Cores |
| RAM | 16 GB |
| Storage | 200 GB NVMe |
| Bandwidth | Unlimited |
📈 Resource Usage
CPU Usage
—
RAM Usage
—
Disk Usage
—
⏱
Uptime
Fetching...